BMC Remedy Service Level Management

BMC Service Level Management (SLM), IT can manage the entire range of Service Level Agreements (SLA), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered.

Key Features & Benefits

• Provides business services SLAs covering service support and infrastructure metrics

• Enables you to pinpoint weak areas and take corrective action

• Helps you to understand the impact to the business for missed service targets

• Allows you to gain visibility into which agreements are driving penalty or reward accumulations due to SLA breaches or exceeded compliance targets

• Enables a ‘compliance at risk’ issue to follow standard ITIL® incident management processes to resolution

• Allows you to view trends, spot problem areas, and minimize disruptions for key business services